Security Specialist Lead

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Cisco Systems, Inc. Full time

We are looking for a highly skilled Security Specialist Lead to lead our security division. As a leader, you will be responsible for driving the success of our security products and ensuring our customers achieve their desired outcomes.

About the Role:

This role involves working closely with customers to understand their needs and delivering tailored solutions that meet those needs. You will engage with sales, customers, partners, and pre-sales engineers to verify customer requirements and expectations for deploying Cisco Security products.

You will document conversations, communications, and site matrices to build delivery plans, craft timelines, and ensure cross-functional project team members are updated at all stages of delivery.

  • Maintain a modern issues list on each customer for resolution paths and handle said list within the internal organization.
  • Efficiently deliver and deploy Cisco Secure Access, Umbrella, and Secure Connect to customers in partnership with technical onboarding CSS team.
Requirements:
  • BA/BS degree or equivalent meaningful work experience.
  • 5+ years of experience in customer success, professional services, implementation, or client service roles.
  • Demonstrated understanding and experience in cyber security concepts, tools, and best practices.
  • Level of technical proficiency: ability to understand and explain technical concepts, tools, and solutions, and work effectively with technical teams.
  • Customer relationship management: proven ability to build and maintain strong relationships with clients.


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