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Service Contract Administrator

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Boston Scientific Remote Work Freelance Full time

About the Role

We are seeking a skilled Service Contract Administrator to join our team. As a key member of our service operations, you will be responsible for administering service contract opportunities and collaborating with the sales team to increase local contract adoption.

Key Responsibilities

  • Administer service contract opportunities and collaborate with the sales team to increase local contract adoption.
  • Manage contract warranties and service contracts in our Service Management System.
  • Analyze and report warranty conversion rates and contract renewal rates to CETS and the business team.
  • Engage with the business team on opportunities for warranty conversion and contract renewal.
  • Support processing of service contracts and billable services.

Requirements

  • Diploma or degree holder with at minimum of 5 years of relevant experience.
  • At least 3 years of experience in order processing and contract management administration.
  • Proficiency in SAP Order Processing is preferred.
  • Fluent in written and spoken English.
  • Good communication skills, customer-oriented, independent, and self-motivated.
  • Positive working attitude with a pleasant personality.
  • Resilient and able to adapt to a fast-paced environment.