Call Centre Technology Manager
4 days ago
Job Summary
This role offers a chance to excel as a Unified Communications Specialist at Sovereign's Capital. The successful candidate will lead a team of experts in implementing and enhancing unified communication solutions, aiming to provide first-rate customer experiences.
Key Responsibilities
- Unify Customer Interactions: Implement and maintain robust UC solutions, integrating multiple channels, such as voice, email, and chat.
- Foster Collaboration: Build effective working relationships with cross-functional teams and external partners to align goals and objectives.
- Analyse & Improve Operations: Evaluate current processes and suggest enhancements to optimise performance, enhance efficiency, and boost customer satisfaction.
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Call Centre Representative
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Service Quality Associate
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