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Claims Process Optimization Expert
3 weeks ago
Oliver James Associates Ltd. is a leading recruitment agency specializing in placing top talent in high-profile roles within the insurance sector. We are committed to providing exceptional service and fostering long-term relationships with our clients and candidates. Our mission is to connect professionals with exciting career opportunities that match their skills and aspirations.
Key Responsibilities
- Analyzing existing claims processes to identify areas for improvement and streamlining them to optimize efficiency.
- Working collaboratively with cross-functional teams to gather business requirements for claims solutions and documenting these requirements.
- Developing functional specifications that meet business needs and enhance the user experience.
- Implementing new systems and enhancements through collaboration with IT and development teams, ensuring alignment with business objectives.
- Conducting User Acceptance Testing (UAT) and supporting training initiatives to ensure successful system rollouts.
- Monitoring system performance, gathering feedback, and refining claims solutions continually.
Requirements
- Bachelor's degree in a relevant field such as Business Administration, Finance, Information Technology, or a related discipline.
- A minimum of 5 years of experience as a Business Analyst, preferably within the insurance or financial services industry.
- Strong knowledge of claims processing and insurance operations.
- Proficiency in process modeling and data analysis tools.
- Exceptional communication skills, both written and verbal, with the ability to engage with stakeholders at all levels effectively.
- Strong problem-solving skills and the ability to work both independently and as part of a team.
