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Insurance Operations Specialist
2 weeks ago
We are seeking a talented individual to join our International Catalyst Services, LLC team at Marsh Malaysia. This role will be based in Kuala Lumpur Office.
This is a hybrid role that has a requirement of working at least three days a week in the office.
Our Scope of ServiceWe provide policy management for multinational programs, insurance renewal/sales support activities, data management, billing, and others.
We play a vital role in Marsh value proposition for Multinational clients and therefore, our work allows us to stay connected to business and colleagues across the globe.
In our work, we strive for efficiency, high quality and outstanding results delivering them in a timely manner.
Your Responsibilities- Set up all new clients on Multinational network portal (Marsh Global Connect)
- Issue Network policy instructions via Marsh Global Connect
- Work with Marsh network across countries to ensure that all compulsory documentation is provided, and all regulatory deadlines and clients' KPIs are met
- Liaise with Marsh network to ensure global programs are issued, paid and all documents uploaded to Marsh Global Connect
- Support on policy premium allocations and billings
- Ensure Rules of the Road are followed in all dealings with Marsh network
- Foster and maintain good working relationships with the international Marsh network and insurers
- Assist the client team in their day-to-day queries that relate to Multinational risks
- Ad hoc support for client teams on Multinational projects such as local policy audits
- Collaborate with client executives to improve overall client experience and to provide excellent client service
- Continuously identify areas for process improvement to increase efficiencies as well as participate, monitor and/or oversee the initiatives