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Customer Service Team Lead

3 weeks ago

Subang Jaya, Selangor, Malaysia GM Communication Full time
Team Lead

We are seeking an experienced Customer Service Team Lead to join our team and help us deliver exceptional customer experiences through our customer service department.


About the Role
  • This is a key role within our organization, responsible for leading and motivating the customer service team to provide exceptional customer experiences.

The successful candidate will have a strong background in customer service, with excellent communication and leadership skills.


Key Responsibilities
  • Lead and motivate the customer service team to meet or exceed customer service standards
  • Develop and implement customer service strategies to improve customer satisfaction
  • Provide exceptional customer service and ensure high levels of customer satisfaction

The ideal candidate will be able to work effectively in a fast-paced environment, think critically, and make sound decisions quickly.


Requirements
  • Minimum 5 years of experience in customer service or a related field
  • Strong communication and leadership skills
  • Ability to work effectively in a team environment

Candidates must be passionate about delivering exceptional customer experiences and have a proven track record of success in customer service.