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Lodging Support Specialist
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We are looking for a highly skilled Hotel Partner Liaison to join our Customer Service team at ENGINEERINGUK. In this role, you will be responsible for providing exceptional support to our hotel partners.
Main Responsibilities- Assist hotel partners on our product and services promptly via multiple channels
- Lead and resolve issues and complaints with high quality resolution
- Document and classify interactions and issues accurately in the appropriate systems
- Report on emerging and recurring issues promptly
- Adhere to internal processes and policies when interacting with partners
- Maintain and promote excellent partner relations in a positive, compassionate, and professional attitude in all interactions
- Leverage Expedia Group's tool kit to increase the customers they attract on the Expedia Group platform
- Educate hotel partners on self-service features available
- Build firm knowledge on product, processes, and policies
- Review and identify root cause for all intensified cases to propose improvements to reduce recurrence
Why Us?
At ENGINEERINGUK, we are committed to creating an inclusive work environment with a diverse workforce. We believe in fostering a culture where everyone belongs, differences are celebrated, and when one of us wins, we all win.
