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Customer Experience Team Leader

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia U Mobile Full time

We are seeking a highly skilled and experienced Customer Experience Team Leader to join our team at U Mobile Kuala Lumpur. In this role, you will be responsible for overseeing daily operations, including scheduling, attendance, floor management, and real-time performance tracking.

About the Job Description
  • Handle escalations, provide guidance to CSEs, and assist with complex issues
  • Conduct briefings/training on product updates, policies, and performance insights

This is an excellent opportunity to work in a dynamic environment and contribute to the growth of U Mobile Kuala Lumpur.

About You
  • Minimum diploma, bachelor degree professional degree or equivalent
  • Min 3 years experience in customer service or contract center with at least 1 year working related experience in handling non-phone transaction i.e email, social media transactions
  • Able to use Microsoft office and savvy with updates and progress of social media world