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Food and Beverage Service Coordinator

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Limited Full time

We seek a highly organized Food and Beverage Service Coordinator to join our hospitality team. In this role, you will coordinate restaurant services, focusing on delivering exceptional customer experiences and supporting business growth.

Key Responsibilities:
  1. Develop and implement effective strategies to enhance the dining experience, prioritizing seamless communication between staff and guests.
  2. Collaborate with the Restaurant Manager to explore opportunities for increasing sales without compromising quality standards.
  3. Communicate guest feedback swiftly to the Restaurant Manager, documenting it in the outlet's logbook.
  4. Foster a collaborative work environment by encouraging teamwork and regular briefings with all service colleagues.
  5. Educate staff on hotel policies and procedures, emphasizing the importance of IMS systems and OTPs.
  6. Organize regular training sessions to maintain staff awareness of IMS systems and promote continuous improvement.
  7. Monitor OTPs and suggest corrective actions to improve operational efficiency.