Network Infrastructure Project Lead

3 days ago


Petaling Jaya, Selangor, Malaysia CTC GLOBAL SDN BHD Full time

CTC GLOBAL SDN BHD is seeking a highly skilled Network Infrastructure Project Lead to lead complex network infrastructure projects, providing high-level technical support and ensuring the successful implementation and maintenance of network solutions.

About the Role
  • Project Delivery: Participate in the deployment of complex network solutions involving multiple technologies, ensuring alignment with industry best practices and adherence to project timelines.
  • Advanced Technical Support: Provide high-level technical assistance to junior engineers and resolve complex customer issues through onsite or offsite support.
  • Mentorship and Team Development: Conduct knowledge sharing sessions to enhance the team's technical capabilities and stay current with industry trends.

The ideal candidate will have at least 5 years of hands-on network technical experience, with a proven track record in managing complex network projects.

Key Responsibilities
  • Lead the development of project incident reports from a technical perspective, ensuring thorough analysis and effective resolution.
  • Prepare comprehensive problem management reports, identifying root causes and recommending long-term solutions.
  • Develop and review technical documentation for projects, capturing and updating project implementation technical issues for lessons learned.
  • Participate in the department's rotating standby roster to provide critical support when needed.
  • Conduct customer service reviews before the closure of projects to ensure all customer requirements have been met.


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