Retail Operations Manager

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Fred Paris SA Full time
Company Overview

Fred Paris SA is a leading luxury goods and jewelry company operating in Kuala Lumpur. We pride ourselves on providing exceptional client service levels and creating a dynamic team environment.

Job Description

The Retail Operations Manager will be responsible for overseeing the day-to-day operations of our boutique, including supervising staff, managing inventory, and ensuring exceptional customer service. The ideal candidate will have at least 4-5 years' experience in retail operations, with a successful track record gained from jewellery or high-end luxury retail industry.

Key Responsibilities:
  1. Meet individual and boutique sales targets
  2. Provide exceptional client service levels at all times
  3. Cultivate and maintain a loyal client base
  4. Assist with daily boutique operations
  5. Supervise the day-to-day operations within the team
  6. Manage the integration of new joiners and help manager to assign responsibilities.
  7. Manage and lead the team by ensuring adherence to service standards
  8. Support and guide teammates in achieving their goals and developing their skills
Requirements:
  • At least 4-5 years' experience in retail operations with successful track record gained from jewellery or high-end luxury retail industry
  • Sales and result-oriented
  • Good communication and interpersonal skills
  • Self-motivated, team player, positive thinker, creative and effective
  • High integrity with good ethics and values
  • A team player with a can-do attitude
Benefits:
  • Ongoing training and development opportunities
  • Competitive salary and benefits package
  • Opportunity to work with a dynamic team in a fast-paced retail environment


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