IT Service Delivery Expert
2 weeks ago
We're looking for an IT Service Delivery Expert to join our team at HCLTech. As a key member of our support team, you will be responsible for providing expert technical assistance to our customers.
Key Responsibilities:- Troubleshoot technical issues using diagnostic techniques and pertinent questions.
- Provide solutions to technical issues that meet customer requirements.
- Foster strong relationships with internal stakeholders to ensure seamless collaboration.
- BSc/BA in IT, Computer Science, or a relevant field is often preferred.
- More than 2 years experience in service desk/IT helpdesk/technical support in a global setting.
- Strong analytical skills to identify the root cause of issues and find effective solutions.
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Service Delivery Expert
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full timeKey ResponsibilitiesThe Service Delivery Expert will play a critical role in ensuring that client delivery requirements are met, and SLAs are consistently adhered to.Key responsibilities include:Picking up calls and responding to queries or directing them to the right personThoroughly understanding all client delivery requirements and collaborating across...
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IT Service Delivery Expert
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full timeWe are looking for an IT Service Delivery Expert to join our team. In this role, you will be responsible for delivering high-quality IT services to our customers and ensuring that their technical needs are met.Responsibilities:Deliver IT services to customersMonitor and report on service delivery metricsCollaborate with internal teams to ensure seamless...
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Service Delivery Expert
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full timeDelivering Exceptional ServiceWe are looking for a skilled Service Delivery Expert to join our team. In this role, you will play a pivotal part in delivering exceptional service to our customers, ensuring a seamless and positive experience with every interaction.Your Key Responsibilities:Handle customer inquiries efficiently, responding promptly and...
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Service Delivery Expert
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full timeRole Summary:We are looking for a Service Delivery Expert to develop customized products for clients and enhance services and technologies by providing thought leadership and best practices. The ideal candidate will possess strong analytical and problem-solving skills.About the Job:Possess good knowledge of and understanding of L1/L2 Infra operations...
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IT Service Delivery Expert
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full timeJob Summary">The IT Service Delivery Expert oversees the end-to-end service delivery process from our technology services provider to various businesses. This role requires strong liaison skills, budget management, and governance expertise.">Main Responsibilities">">Serve as a primary contact between our technology services team and clients for all...
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Service Delivery Expert
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full timeAbout YouTo be successful in this role as a Service Delivery Expert, you will need to possess 2-3 years of relevant IT working experience in Service Desk / Technical Support. Basic IT knowledge in Windows OS, Microsoft Office, Android, iOS, and common software applications is required.You should have strong troubleshooting, problem-solving, and analytical...
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Service Delivery Expert
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full timeJob DescriptionWe are seeking a skilled Service Delivery Expert to handle complex customer cases, including manager callbacks and crisis scenarios. The ideal candidate will have strong problem-solving skills, business acumen, and the ability to detect potential crises.Key Responsibilities:Review and gather necessary information, analyze issues, contact...
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Service Delivery Expert
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full timeJob RequirementsTo succeed in this role, you must have a combination of technical expertise, business acumen, and exceptional communication skills. Key responsibilities include:Providing expert-level support to customers via phone, email, or chat channels.Developing and maintaining accurate documentation and knowledge bases.Collaborating with...
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Delivery Expert
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full timeJob Summary:We are looking for a talented Delivery Expert to join our team. As a Delivery Expert, you will be responsible for ensuring smooth delivery of projects and services.Key Responsibilities:Collaborate with development, security, and operations teams to ensure seamless integration with other teamsContinuously assess and optimize delivery processes to...
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Service Delivery Expert
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full timeWe are seeking an experienced Service Delivery Expert to join our team. In this role, you will be responsible for delivering exceptional customer service, driving customer engagement, and improving customer retention.Responsibilities:Customer Service: Provide timely and effective responses to customer inquiries, addressing their concerns and resolving...