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Customer Relations Team Lead
3 weeks ago
The IKEA vision is to create a better everyday life for the many people. We strive to achieve this by offering a wide range of well-designed, functional home furnishing products at prices that make them affordable for everyone.
Key Responsibilities:- Administrative Support: Develop and enforce Standard Operating Procedures (SOP) for the customer service department, reviewing and evaluating them as necessary.
- Supervise day-to-day operations of the Customer Service Department, establishing guidelines for customer feedback and reporting to relevant departments.
- Monitor customer service operations, identify issues, and develop action plans to resolve them promptly.
- Liaise with facilities providers to ensure equipment is in good order.
- Conduct team huddles to gather feedback and provide coaching to team members.
- Maintain close relationships with cross-functional stakeholders to ensure timely responses to customer issues.
Information Counter Management: Manage redemption of Gift with Purchase, birthday gifts, e-vouchers, rewards, and conduct daily stock checks of premiums.