Store Leadership Role

7 days ago


Penang, Malaysia Samsonite APAC & Middle East Full time

We are seeking an experienced Retail Operations Manager to join our team at Samsonite APAC & Middle East. As a leader in this role, you will be responsible for driving business results through effective leadership and teamwork.

Key Responsibilities:
  • Taking ownership of store productivity and performance, including setting goals and holding team members accountable.
  • Providing leadership through role modeling Coach Service behaviors and Coach approach standards.
  • Resolving customer issues in-store and partnering with the Store Manager as needed.
  • Ensuring all daily tasks are completed without negatively impacting customer service.

In addition, you will be expected to utilize all Coach training initiatives to develop your team and contribute to developing plans to address key business issues.



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