Job Summary:

We are seeking a highly skilled and experienced Duty Officer to join our team at TIME's group. As a Duty Officer, you will be responsible for handling and managing all Memorial Hall related issues, coordinating with Service Consultants, and providing exceptional customer service to our clients.

Key Responsibilities:

• Issue Resolution: Handle and manage all Memorial Hall related issues in a timely and efficient manner.
• Coordination: Coordinate with Service Consultants for the deceased check-in, check-out, and assist in Funeral Procession.
• Customer Service: Explain the terms and conditions of using the Memorial Hall to customers and assist them in filling the Memorial Hall registration form.
• Customer Support: Attend to customers' requisitions at Nirvana Memorial Centre.
• Facility Management: Check and monitor the room keys and facilities of Memorial Hall.
• Housekeeping: Liaise with the Housekeeping department for the general cleaning of the Memorial Hall and ensure that all items provided to customers are in order.
• Enquiry Handling: Handle customer enquiries on funeral services and Memorial Hall related issues.
• Guidance: Lead customers, deceased family's friends, and relatives to the correct Memorial Hall.
• Facility Maintenance: Coordinate with relevant departments to ensure the facilities and environment of Nirvana Memorial Centre are in order.
• Policies and Procedures: Implement and enforce the approved policies and procedures stated in the Duty Officer Handbook.
• Communication: Call or inform respective departments to confirm suppliers or visitors.
• Special Arrangements: Assist in coordinating with Service Consultants for special setup and arrangement of VIP cases.
• Utility Management: Monitor and control the usage of electricity and water supply.

Requirements:

• Experience: Minimum 2 years of experience in a related field or equivalent.