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Real Time Insights Manager

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia CPA Australia Ltd Full time

Contact Centre Role:

Candidate seeks an experienced Real-Time Analyst for the Contact Centre team. The successful candidate will analyze data in real-time, provide recommendations for business improvement, and facilitate effective communication across teams.

The ideal candidate will have extensive experience in contact centre operations, excellent analytical and problem-solving skills, and the ability to adapt to changing priorities and deadlines. A strong focus on providing high-quality customer service and a collaborative approach to teamwork are essential for success in this role.

About the Ideal Candidate:

  • A proven track record of achieving exceptional results in contact centre environments.
  • Strong analytical and problem-solving skills, with the ability to identify trends and insights from complex data sets.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and stakeholders.