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Experience Coordinator

2 weeks ago

Petaling Jaya, Selangor, Malaysia Summitnext Full time
Join Our Team

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist.

Job Overview

In this role, you will be responsible for providing excellent customer service and support to our clients. You will serve as the main point of contact for all customer inquiries and concerns and work closely with our sales and technical teams to ensure customer satisfaction.

Responsibilities

The successful candidate will be responsible for:

  • Acting as the primary point of contact for all customer inquiries and concerns
  • Responding to customer inquiries via various communication channels in a timely and professional manner
  • Assisting customers with product information, pricing, and order processing
  • Troubleshooting and resolving customer issues and complaints
Requirements

To be considered for this role, you must have:

  • A high school diploma or equivalent; Bachelor's degree preferred
  • At least 2 years of experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Ability to work independently and in a team environment
  • Proficient in Microsoft Office and customer service software
  • Fluent in English and Bahasa Malaysia; additional languages a plus