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Senior Business Transformation Specialist

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Zurich Australian Insurance Ltd. Full time
Operational Excellence Lead

About the Role

This is an exciting opportunity for a highly motivated and experienced Business Analyst / Senior Business Analyst to join our team in a junior managerial / managerial position. You will be responsible for leading project resource planning, design, and implementation of business requirements and system modifications in projects/initiatives.

To succeed in this role, you must have a proven track record in business analyst responsibilities, operational excellence, and project management, with a strong focus on delivering exceptional results. You will be part of a dynamic team that values innovation, collaboration, and continuous learning.

Key Responsibilities

  • Liaise with stakeholders to understand their requirements and provide expert advice on business analysis, process improvement, and project management.
  • Develop and implement business requirements gathering (BR Document) with relevant stakeholders, analyse, document, and review business processes requirements with product owners.
  • Communicate project deliveries with key stakeholders on a regular basis and lead creation and review of test case scenarios with product owners and system analysts.
  • Coordinate and manage business analyst tasks within projects, offering guidance and support, and pre and post-delivery quality control to ensure higher benchmarks of project delivery are achieved for the division.
  • Overall project management responsibilities in project delivery such as project and resource planning for overall view to management team.
  • Adapt and apply different delivery methodologies including Agile, Waterfall, and Lean / Six Sigma.

Requirements

Required

  • Bachelor's degree in business administration / business analytics / Information Technology / Computer Science / Data analytics.
  • 4 to 5 or more years of experience in a business analyst role, process improvement, data analyst or similar capacity.
  • Proven experience in relationship management, business analysis, process improvement, and project management within a corporate environment.
  • Experience working in business processes and re-engineering including simplification, digitalization, and automation implementations.
  • Experience in new product and new distribution channel implementation.
  • Proficiency in business process modeling, analysis tools, and methodologies.
  • Delivered projects using methodologies such as Agile and Waterfall.

Preferred

  • Good understanding / working experience in computer programming concepts.
  • A team player with a good cultural fit to Zurich.
  • Good understanding of intelligent automation technologies and capabilities.
  • General insurance or CX/UI/UX domain capabilities.
  • Yellow Belt / Green Belt Lean Six Sigma, PMP certification.

Benefits

We offer a competitive salary and benefits package, including professional development opportunities and a supportive work environment.

Other Opportunities

We are committed to providing ongoing training and development opportunities to help you achieve your career goals. If you are looking for a challenging and rewarding role in a dynamic organization, please submit your application today.