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System Administrator

3 weeks ago

Petaling Jaya, Selangor, Malaysia Danaher - Global Full time

We are a global leader in the diagnostics industry, and our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses. As an IT Specialist at Danaher - Global, you will be responsible for promoting IT Solutions (ITS) and helping customers optimize their workflow across Southeast Asia.

Your key responsibilities will include providing trainings, supporting the installation of ITS, maximizing utilization, monitoring the installed systems & providing assistance with technical issues. You will be actively involved in pre and post ITS sale.

This role is part of the customer support located in Kuala Lumpur, Malaysia and will be on-site. Our goal is to build a world-class ITS organization that can drive business growth and improve customer satisfaction.

Main Objectives:
  1. Drive the growth of ITS sales & installation base in Southeast Asia.
  2. Identify & manage key projects in collaboration with sales & service team to promote IT connectivity solutions.
  3. Provide technical IT support & troubleshooting the existing installed analyzers and the new projects interfacing with both IT solutions and analyzers to other Information Systems.
  4. Analyze customer's IT infrastructure and provide the required support related to the installation and operation of Radiometer IT systems.
  5. Impart training to the internal team as well as the external customers.
  6. Keep monitoring all IT installed systems and maintain them connected & working.
Key Requirements:
  • 5+ years' experience providing technical support for systems with software and hardware components.
  • BS in Information Technology, engineering, or equivalent education and experience.
  • Experience with installation and technical support of Virtual Servers, Windows-based software products and network fundamentals.
  • Knowledge of SQL management studio and SQL stored procedures.
  • Experience with HL7 and ASTM messaging protocols.
  • Proficient in scripting languages (e.g., JavaScript, PowerShell).