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Service Desk Operations Manager

2 weeks ago

Petaling Jaya, Selangor, Malaysia L'Air Liquide S.A. Full time
About Your Responsibilities

As a Service Desk Operations Manager at Air Liquide, your primary responsibility will be to ensure the efficient and effective resolution of IT incidents impacting our business operations. You will act as a central point of contact during major incidents, facilitating collaboration between technical teams and internal customers.

You will adhere to and improve the incident management process, ensuring alignment with ITIL best practices. This role requires a strong understanding of IT infrastructure and services, excellent communication, interpersonal, and problem-solving skills. Experience with incident management tools (e.g., ServiceNow, Jira Service Management) and ticketing systems is highly desirable.