IT Support Engineer

2 weeks ago


Klang, Selangor, Malaysia GE Vernova's Grid Software Full time
Job Description

This role plays a key part in building close relationships with shop leadership to ensure smooth operations and support strategic initiatives.

  • The IT Support Specialist will proactively drive the prioritization, budgeting, and resource planning of DT work.
  • They will communicate (status, issues, and escalations) to leadership and other levels of the organization and support shop floor applications including basic troubleshooting/triaging of issues and demand management for change requests.
  • The expectation is to act as a DT solution provider by understanding digital needs on the shop floor.
  • This role is intended to be performed on-site, especially in the initial phase of the learning curve. The company will evaluate the possibility to give more flexibility in the future.
Responsibilities
  • Ensure Smooth Ongoing Operations
    • DT single point of contact for the site, makes global DT services available via AA DT Application leads, AA DT RTS leads, and GEV TSA Service leads.
    • Networking
      • Monitor Connectivity of site, recommend upgrades.
      • Maintain/Upgrade/Refresh Access Points for optimal site performance.
      • Maintain cyber security posture through monitoring of patches.
    • End-User/Desktop/Collaboration Support
      • Provide L1/L2 support for AA ML employees.
      • Resident support for MS Teams and other collaboration appliances/devices.
      • Buyer for My-Tech and other DT products.
    • Shop Automation Support
      • Ensure OT network connectivity.
      • Machine connectivity for monitoring usage/utilization.
    • L1 Application Support
      • Foxtrot ERP.
      • AWS Cloud Apps
        • ARMS eco-system.
        • Aero Store/Portal.
      • Gensuite/eNCR.
      • Engineering Tools.
      • Kronos.
      • Data Lake.
      • HR Plant System.
    • Programs Support (Responsibility)
      • ML DT support for global P&T team initiatives.
      • ML DT deployment Lead for AA strategic programs
        • DMS (to be defined).
        • L5 Repairs Systems
          • ERP for L5 (to be defined).
          • ARMS eco-system for L5 (to be defined).
        • Industry 4.0
          • Deploy OT solutions for ML site, with support from global teams.
        • Data Insights
          • Deploy business intelligence solution for ML site.

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