Service Delivery Expert

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia FedEx Group Full time

At FedEx Group, we value our people and recognize that they are the driving force behind our success. As a Special Services Coordinator, you will play a vital role in delivering exceptional service to our customers.

Key Responsibilities

Customer Interaction: Provide timely and professional assistance to customers via phone, email, or in-person, addressing their queries and resolving issues promptly.

Process Management: Develop and implement processes to improve service efficiency and quality, ensuring seamless delivery to customers.

Team Collaboration: Work closely with internal stakeholders, including sales teams, operations staff, and vendors, to ensure effective communication and coordination.



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