Infrastructure Maintenance Manager

1 day ago


Kuala Lumpur, Kuala Lumpur, Malaysia IPC Systems Full time
Job Summary

We are seeking an experienced Infrastructure Maintenance Manager to join our team. The successful candidate will be responsible for ensuring the smooth operation of our IT infrastructure, providing technical support to customers, and implementing standard changes.

About the Role:
  • Infrastructure Management
    • To manage and maintain the integrity of our IT infrastructure, ensuring it meets customer requirements.
    • To identify and address any potential issues before they become major problems.
  • Customer Support
    • To provide technical support to customers, resolving their technical queries and issues.
    • To attend customer sites, if required, and provide online support via collaboration tools or over the phone.
  • Process Governance
    • To ensure that all processes and procedures are followed, adhering to IPC's policies and standards.
    • To implement standard changes, ensuring that they meet customer requirements.
    Requirements:
    • A minimum of 5-6 years' experience in IT infrastructure management, including voice communication technology and server hardware.
    • Excellent problem-solving skills and the ability to think critically.
    • Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
    • Ability to work independently and as part of a team.


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