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Account Development Manager

2 weeks ago

Petaling Jaya, Selangor, Malaysia Lenovo Full time

As an Account Manager at Lenovo, you will have the opportunity to work with a dynamic team of professionals who share your passion for delivering Smarter Technology for All. In this role, you will be responsible for managing and growing relationships with public & private educational institutions, identifying opportunities for upselling and cross-selling additional products or services that align with clients' needs.

Job Responsibilities

Your key responsibilities will include:

  • Building and maintaining strong, long-term relationships with clients
  • Developing and implementing strategic plans to achieve account objectives
  • Conducting thorough needs assessments and consultations with clients to tailor solutions that meet their specific educational goals and challenges
  • Tracking and analyzing the performance and impact of our solutions within client environments, providing regular updates and recommendations for improvements
  • Addressing and resolving any issues or concerns that clients may have in a timely and effective manner
  • Working closely with internal teams, including Sales, Customer Support, and Product Development, to ensure alignment and successful project execution

Requirements:

  • Bachelor's degree in IT, Business Administration, Marketing, or a related field
  • Minimum of 3-5 years of experience in account management, sales, or client services, preferably within education sector
  • Strong understanding of the public & private education ecosystem, related IT solutions and business environment including current trends, challenges, and regulatory requirements
  • Excellent communication, negotiation, and interpersonal skills