Digital Transformation Lead

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia TENTEN Partners Full time

Responsibilities

">
  • ">
  • Head business analysis for Salesforce CRM solutions, ensuring they meet business needs.">
  • Gather requirements, document processes, and drive system optimisation.">
  • Support digital transformation to enhance customer experience and efficiency.">
  • Ensure smooth integration between Salesforce CRM and Contact Center technologies.">
  • Act as a liaison between business users and technical teams.">
  • Manage project timelines, risk mitigation, and alignment with business goals.">
">

Requirements

">
  • ">
  • 8-15 years of experience as a Business Analyst in CRM Salesforce.">
  • Expertise in Salesforce CRM integration with Contact Center technologies (Genesys experience is a plus).">
  • Strong background in business process analysis, solution design, and system implementation.">
  • Experience in digital transformation and improving customer experience.">
  • Ability to manage cross-functional teams and communicate with stakeholders.">
  • Certifications in Salesforce or relevant business analysis methodologies (e.g., CBAP) are preferred.">
  • Good to have: Knowledge of Genesys Contact Center solutions.">
  • Experience in Financial Services or MNC environments is a plus.">
">

Benefits

">
  • ">
  • Work with a global leader in the financial industry.">
  • Flexible working options: Hybrid work (office/home).">
  • Comprehensive benefits: Health insurance, and more.">
  • Learning & development: Opportunities to upskill and grow within the organization.">


  • Kuala Lumpur, Kuala Lumpur, Malaysia AIA Digital+ Full time

    Digital Transformation SpecialistAIA Digital+ is a leading provider of digital solutions, and we are seeking an experienced Digital Transformation Specialist to drive digital transformation initiatives.Key ResponsibilitiesTransformation Planning: Develop and implement digital transformation plans that align with business objectives.Change Management: Lead...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Zurich Australian Insurance Ltd. Full time

    We are looking for a Digital Transformation Lead to join our team at Zurich Australian Insurance Ltd. As a key member of our Operations Excellence and Automation team, the successful candidate will be responsible for leading digital transformation initiatives to improve business efficiency and reduce manual errors.About the RoleThe Digital Transformation...


  • Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    Digital Transformation RoleWe are seeking an experienced Digital Transformation Lead to join our team. As a key member of our organization, you will be responsible for partnering with leading companies to shift mindsets and shape agendas through digital transformation programs.Your primary focus will be on digital subject matter, uncovering key insights, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    Digital Transformation LeadAs a digital transformation lead, you will be responsible for driving digital transformation initiatives across various industries. This role involves working closely with key stakeholders to understand their needs and requirements.Your key responsibilities will include:Developing and implementing digital transformation...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Microsoft Corporation Full time

    We are seeking a Digital Transformation Lead to join our Global Customer Success organization at Microsoft Corporation. The Digital Transformation Lead will be responsible for guiding and leading conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft.The ideal candidate will have a bachelor's...


  • Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    We are seeking a digital transformation lead to join our team.The successful candidate will have extensive experience in procurement & supply chain domains, as well as a deep understanding of SAP modules and their cross-functional impacts.The role involves leading digital transformation initiatives, optimizing procurement & supply chain processes, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    Job Title: Digital Transformation LeadServe as the business owner for all digital transformation under the credit operations.This role is pivotal to define overall direction and lead the design, development and implementation of credit innovation ideas and improve credit processes through digitalisation.Dept Management: Lead and manage the department to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    About the RoleThe Digital Banking Transformation Lead plays a crucial role in driving organisational, cultural and process changes to deliver digital transformation.Key ResponsibilitiesProvide technical leadership in support of digital bank implementation.Responsible for overall delivery of mobile/internet banking platform or country implementation of a...


  • Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time

    Job OverviewWe are seeking a seasoned Digital Transformation Lead to spearhead the digital transformation of SME lending products and optimize existing channels. This role will bridge business and technology teams to enhance lending processes, simplify customer experience, and improve operational efficiency.Main ResponsibilitiesProcess Analysis: Analyze SME...


  • Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    Digital Procurement Transformation SpecialistWe are looking for a seasoned professional to join our team as a Coupa Implementation Lead. This role requires expertise in digital transformation, procurement processes, and Coupa software.Main Responsibilities:Lead digital procurement transformation initiatives.Develop and implement effective Coupa...