Customer Service Associate
2 weeks ago
We are a BPO and Technology Solutions provider, where innovation meets excellence. As we expand our services, we are seeking skilled individuals to join us as Customer Service Executives, providing top-notch support to clients in the logistics industry.
Key Responsibilities- Respond to customer inquiries via calls, emails, and other contact tools, obtaining necessary information in a timely manner.
- Resolve customer complaints to achieve exceptional customer satisfaction.
- Record and submit customer complaints using our internal system according to established SOPs.
- Diploma or higher qualification.
- Excellent English and Malay communication skills (written, verbal, listening).
- Previous experience in BPO is advantageous.
- Customer-focused mindset, pleasant interpersonal skills, willingness to learn, and team player attitude.
- Proficiency in office software and computer operations.
- Ability to work in a fast-paced environment and under pressure.
- Full-time, rotational shift, 5 days a week.
- Basic RM2000.
- Performance-based KPI (up to RM250 per month).
- EPF, Socso.
- Birthday Leave.
- Maternity leave.
- Annual Leave, Maternity Leave, Parental Leave, etc.
- Opportunities for promotion.
- Professional development.
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