Customer Service Associate

2 weeks ago


Sungai Petani, Kedah, Malaysia SummitNext Full time

We are a BPO and Technology Solutions provider, where innovation meets excellence. As we expand our services, we are seeking skilled individuals to join us as Customer Service Executives, providing top-notch support to clients in the logistics industry.

Key Responsibilities
  • Respond to customer inquiries via calls, emails, and other contact tools, obtaining necessary information in a timely manner.
  • Resolve customer complaints to achieve exceptional customer satisfaction.
  • Record and submit customer complaints using our internal system according to established SOPs.
Requirements
  • Diploma or higher qualification.
  • Excellent English and Malay communication skills (written, verbal, listening).
  • Previous experience in BPO is advantageous.
  • Customer-focused mindset, pleasant interpersonal skills, willingness to learn, and team player attitude.
  • Proficiency in office software and computer operations.
  • Ability to work in a fast-paced environment and under pressure.
Work Details
  • Full-time, rotational shift, 5 days a week.
Remuneration
  • Basic RM2000.
  • Performance-based KPI (up to RM250 per month).
Benefits
  • EPF, Socso.
  • Birthday Leave.
  • Maternity leave.
  • Annual Leave, Maternity Leave, Parental Leave, etc.
  • Opportunities for promotion.
  • Professional development.


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