Premium Customer Service Representative
7 days ago
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.
Role Overview:
The Premium Representative role involves providing world-class customer service to clients. This requires interacting regularly with internal and external customers and partners (brokers, third-party vendors) regarding client invoicing, account reconciliation, and collections.
Key Responsibilities:
- Analyze client data to reconcile and resolve discrepancies
- Manage assigned portfolios of complex client accounts
- Perform tasks related to collections processes and procedures
- Research and respond to billing or payment inquiries within established turnaround times
- Work with third-party administrators, brokers, and/or clients directly to reconcile accounts receivable
- Facilitate conference calls or meetings with internal and external parties
- Prepare necessary adjustments to resolve member-level discrepancies identified in the reconciliation process
- Build effective relationships with internal and external partners
Competencies Required:
- Action Oriented
- Customer Focus
- Cross-Cultural Sensitivity
- Client/Peer Relationships
- Drive for Results
- Learning on the Fly
- Organizing
- Perseverance
- Priority Setting
- Problem Solving
- Time Management
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