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Transportation Compliance Associate

1 week ago

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Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning-fast and convenient way to book delivery and moving services whether they are at their home, at work, or on the go. Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

About Us

We are a 10-year-old company that has reached unicorn status in 2018, well-funded by prominent VCs and has kept growing at tremendous speed since. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a 'glocal' approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors.

Job Description
  • Job Summary:
  1. We are seeking a detail-oriented and proactive Quality Assurance Associate who thrives in a fast-paced environment and has strong analytical and communication skills.
  2. The ideal candidate will play a key role in maintaining high-quality standards by monitoring calls, evaluating documents, and providing actionable feedback to enhance overall performance.
Responsibilities:
  1. Monitor and evaluate calls to ensure adherence to company policies, quality standards, and best practices.
  2. Assess call effectiveness, including clarity, tone, resolution of driver's issues, and compliance with company guidelines.
  3. Provide constructive feedback and coaching to agents based on call reviews.
  4. Identify trends in call quality issues and suggest corrective actions or improvements.
  5. Ensure calls are handled in a professional, efficient, and friendly manner.
Requirements:
  1. Diploma or higher in any field is preferred but not mandatory.
  2. Experience in logistics and transportation industry or call center environment is advantageous.