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Travel Industry Partner Coordinator
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We are seeking a highly skilled Lodging Support Specialist to join our Customer Service team at ENGINEERINGUK. As a key member of our team, you will be responsible for providing exceptional support to our lodging partners.
Main Responsibilities- Provide prompt and professional support to lodging partners via multiple channels
- Resolve issues and complaints with high quality resolution in inventory management, financial, and training
- Document and classify interactions and issues accurately in the appropriate systems
- Report on emerging and recurring issues promptly
- Adhere to internal processes and policies when interacting with partners
- Maintain and promote excellent partner relations in a positive, compassionate, and professional attitude in all interactions
- Leverage Expedia Group's toolkit to increase the customers they attract on the Expedia Group platform
- Educate lodging partners on self-service features available
- Build firm knowledge on product, processes, and policies
- Review and identify root cause for all intensified cases to propose improvements to reduce recurrence
Experience and Qualifications
To succeed in this role, you will need:
