Field Service Engineer
2 months ago
We are seeking a skilled Field Service Engineer to join our team at Wohn-Service-Team. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers in Malaysia. Your primary focus will be on ensuring the continuous function of AEG PS products and systems, while also providing excellent customer service and support.
Main Responsibilities
• Visit customer sites to install, maintain, commission, and repair power supply and related systems, including battery maintenance and swap-over.
• Test and replace defect components to put the system into operation according to pre-defined standards.
• Ensure timely, accurate, and complete documentation relating to site visits, including field service reports, expenses, and overtime sheets.
• Ensure compliance with quality and safety requirements are met.
• Confer with customers and third parties to clarify terms and conditions relating to on-site activities.
• Provide technical training and instructions to personnel on customer sites.
• Ensure effective and efficient use of service repair equipment.
• Keep track of necessary calibration or exchange of equipment.
• Ensure health and safety measures are taken before entering customer sites.
• Inform customers about possible system improvements and coordinate follow-up with the sales team.
• Proactively sell customer services based on suspected customer needs, such as offering a maintenance contract if not yet in place or recommending an upgrade for products or parts which are overdue.
Qualifications and Requirements
• Sufficient relevant experience in the repair to component level of electrical/electronic equipment in a field service role, at least 4-5 years.
• Experience with power electronic systems and related installation/maintenance/service procedures.
• Willing to work in weekends and night shifts to ensure 24/7 hours availability to clients according to planning schedule.
• Travel time up to 80%.
• Competent in English.
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