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Technical Support Specialist

2 weeks ago

Johor Bahru, Johor, Malaysia SupportYourApp Full time

We are a multinational company providing secure technical, customer support, and CX services for tech companies worldwide.

Job Description

As a Technical Support Consultant for a project specializing in derivatives and capital markets risk management, you will be responsible for providing L2 support to customers, diagnosing and resolving complex technical issues.

  • Develop and maintain backend systems using Java/Spring Boot and MongoDB
  • Gather data to ensure the required technical information is collected to resolve even more complex tickets
  • Ensure customers' satisfaction with any interaction
  • Maintain working knowledge of our client's products and services
Required Skills and Qualifications
  • Excellent English communication skills (at least C1 for both spoken and written)
  • 2+ years experience in back-end software development
  • Proficiency in Java/Spring Boot and MongoDB
  • Good understanding of on-premise IT infrastructure, load balancers, queues, and clustering