Financial Operations Manager

3 days ago


Petaling Jaya, Selangor, Malaysia Sovereign's Capital Full time
Company Overview

Sovereign's Capital is a leading player in Southeast Asia's financial services industry. Our company operates with a strong focus on innovation, empowering our customers and driving economic growth.

We are committed to building an inclusive and equitable workplace that provides equal opportunity for our employees to grow and perform at their best. Our team is dedicated to fostering a culture of collaboration, creativity, and continuous improvement.

Job Description

The Senior Manager, Finance Shared Service Centre Performance will be responsible for managing all aspects of workforce management planning within the Shared Service Centre (SSC). This includes ensuring sufficient resources are available for effective and efficient service delivery, as well as overseeing key performance indicators (KPIs) reporting, workforce planning, DFST transition planning, quality control, and training execution.

This role requires excellent analytical and problem-solving skills, with the ability to develop and present insightful reports to leadership. The successful candidate will also possess strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

Key Responsibilities:

  • Develop, track, and present Shared Services KPIs/Metrics, providing insights and recommendations to leadership to drive performance improvements.
  • Supervise and execute the smooth transition of work coming into the SSC, ensuring minimal disruption to both internal and external stakeholders.
  • Analyze current processes, identify opportunities for improvement, and implement strategic solutions to increase efficiency and productivity within the SSC.
  • Collaborate with other departments/units to build relationships, align objectives, and ensure a seamless flow of information and processes.
  • Work with Finance Training Academy to ensure successful implementations of training programs into SSC Operations, flagging any additional curriculum needs.


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