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Technical Training Lead
1 week ago
Sutherland Global Services is a leading business transformation company offering integrated back-office and customer service support services.
Job DescriptionYou will deliver and evaluate soft & technical skills training on all aspects of client training.
Key Responsibilities:
- Create, facilitate, and/or revise training materials and documents to equip staff with fundamental skills and knowledge.
- Fulfill accurate reports.
- Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations.
Requirements
To succeed in this role, you will need:
- Mandarin, English, and Cantonese language proficiency.
- A Bachelor's degree in any field (Education or Communication preferred).
- At least 2-3 years of work experience as a Trainer.
- Excellent working knowledge of Microsoft Office applications (Excel, Powerpoint, Word, and Outlook) - Strong English verbal and written communication skills.