Compliance Risk Manager
1 week ago
The Compliance Administrator is primarily responsible for ensuring that Melaleuca's external customers and internal customers (employees) comply with Melaleuca's set policies and guidelines through education and mitigation.
This role will report directly to the Assistant Compliance Manager. Key responsibilities include:
- Managing, monitoring, and standardizing the overall compliance function of Melaleuca Malaysia.
- Monitoring and ensuring that all social media posts relating to Melaleuca comply with the Melaleuca Social Media Guidelines.
- Searching, investigating, and removing all Melaleuca products that are sold online or on any other platforms that prohibit the sale of Melaleuca products.
- Planning and conducting training sessions on policies and procedures for the Marketing Executives.
- Working closely with leaders and other departments (Sales & Customer Service) to provide compliance advisory, expertise, training, and guidance.
- Proactively monitoring any compliance breaches and taking necessary actions to mitigate cases found or highlighted in a timely manner.
- Closely monitoring all compliance breaches from end to end until the case is closed.
- Preparing daily, weekly, and monthly compliance reports to update the Assistant Compliance Manager, Head of Department, and Vice President of Southeast Asia when required.
- Seeking regulatory and compliance advice from Melaleuca Home Office on cases requiring legal proceedings.
- Liaising with and updating the Melaleuca Home Office Compliance Team on the progress of compliance cases.
- Designing procedures, training materials, and compliance tools such as protocols, official letters, and anything deemed necessary and relevant.
- Conducting random compliance reviews on a monthly, quarterly, and yearly basis on commissioning, paperwork, quality development, and departmental practices including standardization of information across the company and market.
- Recommending possible improvement plans to the Management to enhance compliance standards of the company.
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