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Customer Experience Specialist

2 weeks ago

Petaling Jaya, Selangor, Malaysia Decathlon Malaysia Full time
Job DescriptionKey Responsibilities:
  1. To Customers:
    • Welcome customers in a professional manner, creating a warm and inviting atmosphere from the moment they enter the store.
    • Fully commit to the satisfaction of every customer, determining suitable solutions for returns, complaints, and checkout processes.
    • To know the technical features of Decathlon products and user benefits, offering customers appropriate products and services, regardless of whether they are in range.
    • Develop a network of customers both in-store and online, getting to know them better and establishing personal relationships.
    • Pass on sports passion, helping customers discover new sports and activities.
    • Improve and develop customer information by encouraging loyalty card subscriptions or registrations.
  2. To Decathlon Malaysia:
    • To understand the ambition of the department and take action with the team to achieve it.
    • Promote innovation and sports experience in-store.
    • Boost Decathlon Malaysia's best sales by utilizing resources and commercial tools effectively.
    • To put together store layouts according to implementation principles and guidelines.
    • Produce high-quality implementation based on Satisfied Customer Family (FCS) standards.
    • Maintain store layouts with good facing to ensure customer satisfaction.
    • To ensure stock accuracy and availability using the automatic replenishment system.
  3. For Safety of People and Goods:
    • Enforce basic safety and security standards in departments.
    • To know and enforce preventive and operating guidelines regarding fire safety and evacuation procedures.
  4. Development and Complementary Skills:
    • Participate in training, develop training skills, and become a trainer.