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Technical Support Specialist

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia e2open Full time

About E2open

E2open is the connected supply chain platform that enables companies to transform the way they make, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network.

We are a global company with employees around the world focused on delivering enduring value for our clients.

Job Description:

The Helpdesk Specialist will be responsible for providing technical support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, resolving user inquiries, and ensuring a high level of customer satisfaction.

Key Responsibilities:

  • Respond to user inquiries and provide technical support via phone or email.
  • Diagnose and resolve hardware, software, and network issues.
  • Install, configure, and maintain computer systems and applications.
  • Document and track issues using a ticketing system.
  • Escalate complex problems to appropriate IT staff or vendors.

Qualifications:

  • Associate or bachelor's degree in information technology, Computer Science, or a related field.
  • Strong knowledge of Windows and Mac operating systems.
  • Familiarity with remote desktop applications and help desk software.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and as part of a team.
  • Customer-oriented mindset with a focus on delivering high-quality service.