Retail Operations Manager

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Lotus's Malaysia Full time
About the Role:

We are seeking an experienced retail professional to lead our grocery store team. As a key member of our management team, you will be responsible for driving sales growth, improving operational efficiency, and delivering exceptional customer experiences.

Key Responsibilities:
  • Oversee daily store operations, including sales floor management, inventory control, and customer service.
  • Develop and implement strategies to increase sales, improve customer satisfaction, and enhance employee engagement.
Leadership and Team Development
  • Built a high-performing team by recruiting, training, and developing talented individuals who share our values and vision.
  • Foster a positive work environment, promoting open communication, collaboration, and continuous learning among team members.
Performance Metrics and Reporting
  • Monitor and analyze key performance indicators (KPIs) to measure store performance, identifying areas for improvement and implementing corrective actions as needed.
  • Prepare regular reports on sales trends, customer feedback, and operational efficiency to inform business decisions.


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