Content Marketing/Creation Specialist

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia NielsenIQ Full time
Job Overview

We're seeking a proactive and independent specialist to oversee the seamless interaction with our TV and Digital panel members.

Key Responsibilities
  • Effectively address queries and concerns from panel members through email and other communication channels, providing timely and accurate responses while maintaining a high standard of customer service and experience.
  • Troubleshoot and address issues reported by panel members, ensuring swift resolutions and continuous improvement in panel member satisfaction.
  • Conduct panel member database maintenance and quality control validations to ensure data accuracy and integrity.
  • Support the Panel Communication Specialist in writing and editing high-quality content for various communication channels, including monthly newsletters, weekly bulletins, web member portal updates, email campaigns, and other ad-hoc materials.
  • Perform detailed data checks and reporting, highlighting any discrepancies or potential issues that require attention.


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