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Technical Support Manager

2 weeks ago

Selayang Municipal Council, Malaysia Fortinet Full time
Technical Support Manager

Job Overview:

As a Technical Support Manager at Fortinet, you will be responsible for driving customer satisfaction through customer support. You will act as a mentor and provide oversight, coaching, and guidance to the ASE team.

The ideal candidate will have 6-7 years of experience in a technical support role and proven leadership skills and people management.

You will work to create any relevant support material for the ASE team and ensure that all customer inquiries and issues are resolved in a prompt and professional manner.

  • Act as a senior member who will drive customer satisfaction through customer support.
  • Manage ASE call queue coverage, availability, and arrange ad-hoc resources for waiting calls.