Customer Service Operations Manager

Manager Customer Service Operations (MCSO)Manage branch Service Operations & Service Team to ensure achievement in monthly and yearly target.Responsible for achieving targeted workshop productivity, efficiency and labor sales through effective utilization of 3-in-1 as a management tool.Responsible for the handover of vehicle to Service Advisor with all...

1. Online and Offline Channel Service & Experience ManagementDevelop and execute strategic plans for online and offline service networks based on service needs to ensure consistency in service standards.Utilize digital tools such as systems and service data dashboards (e.g., Power BI) to enhance customer service experience and satisfaction across multiple...

Welcome to the Customer Care Department at Paramount Property Development Sdn Bhd, where we are seeking a highly skilled and experienced Customer Service Operations Manager to join our team.This is an exceptional opportunity for a dynamic individual who is passionate about delivering exceptional customer service and ensuring seamless handovers of properties....

As a Customer Service Operations Manager at Kawan Food Berhad, you will be responsible for ensuring the sales admin support team meets their performance goals and maintains high standards of service. The successful candidate will assist in supervising the call center staff, monitoring performance, handling customer inquiries, and overseeing the invoicing...

Roche Services & Solutions Operations APAC is part of a global network that delivers integrated business services and solutions.With over 700 employees, we provide end-to-end support covering finance, procurement, and IT across 16 countries and territories in the region.We are a customer-centric organisation that encourages personal development and...

Company Overview:BYD Malaysia is a leading automotive company that prides itself on delivering exceptional service to its customers.We are seeking a highly skilled Service Operations Supervisor to join our team, who will be responsible for developing and implementing standard operating procedures for dealerships. This role requires strong leadership skills...

Job DescriptionWe are seeking a skilled Service Operations Manager to join our team at Toyota Laser Motor Group.This role is responsible for overseeing the daily operations of our service department, ensuring that we meet our targets and exceed customer expectations.The successful candidate will have excellent leadership skills, with the ability to motivate...

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients...

Welcome to BloomThis Flora Sdn BhdWe're a passionate team dedicated to making moments of happiness. As a Senior Customer Service Leader, you'll play a crucial role in overseeing and enhancing the end-to-end customer experience. You'll be responsible for leading the customer service team, developing strategies to improve operational efficiency, mentoring and...

About the RoleWe are looking for a talented Service Operations Manager to support the company's regional IT Service Management operations. In this role, you will be accountable for building and maintaining robust, effective, and efficient processes, solutions, and analytics.Your responsibilities will include supporting initiatives and projects to implement...

Customer Experience Manager - Service DeliveryAbout the Position:This Customer Experience Manager will lead the development and execution of customer-centric service delivery strategies. The ideal candidate will have extensive experience in managing complex service delivery operations and driving customer satisfaction initiatives.Primary...

This is a customer service executive role that involves working closely with sales associates to provide exceptional customer service. As a store operations specialist, you will be responsible for ensuring the smooth operation of the store.Key responsibilities include:Assisting customers with product inquiries and resolving any issues that may ariseProviding...

Responsibilities:Develop standard to make all dealer service processes.Monitor dealer readiness operation / standard implementation.Dealer business plan development. Business performance review dealer.Develop and Execution of the dealer audit.Conduct research to identify new markets and customer needs.Develop a growth strategy focused both on financial gain...

About usDHL Germany is a leading contract logistics company, delivering customized warehousing and transportation services to customers worldwide.Our commitment to respect and individual strengths drives our success. We value diversity and recognize the importance of collaboration in achieving our goals.We strive to create competitive advantages for our...

About the RoleThis Customer Service Manager - Health Division position requires a strong passion for promoting health and wellbeing, as well as excellent communication skills to handle customer inquiries and provide exceptional customer service.Key Responsibilities: Instil a high standard of friendly, professional customer service, efficient organization and...

RESPONSIBILITIES:Support Outdoor Sales team on quotation generation, sets up appointments with potential customers.Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails.Routing qualified opportunities to the appropriate sales executives for further development and closure.Execute customer purchase order and...

About the Role:We are seeking a highly skilled and customer-focused Client Support Specialist to join our team in Adecco Malaysia.Responsibilities:Sales Support: Collaborate with the Outdoor Sales team to generate quotations, schedule appointments with potential customers, and source new sales opportunities through lead follow-up and cold calls.Opportunity...

Job OverviewWe are seeking a skilled Customer Services Associate to join our team at GP Batteries. As a key member of our customer service department, you will play a vital role in building strong relationships with our customers and providing exceptional support.Key ResponsibilitiesCustomer Communication: You will serve as the primary point of contact for...

About Corvan AsiaAt Corvan Asia, we pride ourselves on being a rapidly growing home appliance brand that has become a top choice for hundreds of thousands of satisfied customers in Southeast Asia.We are seeking a skilled Customer Service Representative Manager to join our team. The ideal candidate will be responsible for providing exceptional customer...

Customer Service Executive (online travel e-commerce platform) - Native KoreanLocation: Ara Damansara, Petaling JayaSalary: RM8,500Summary of Responsibilities:Handling inbound calls, email, and chat for customer general enquiries, complaints, comments, feedback, and other issues related to the company's products.Demonstrates ownership of every customer...