Talent Acquisition Specialist

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full time
Job Description

Talent Acquisition Specialist - APAC at Cognizant

Summary:

The role involves reviewing attributes for features in the largest technology company's maps. As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet quality, productivity, and zero escalation.

Core Competencies:

  • Excellent written, reading & spoken communication skills in English and required language (Japanese is a must) and understanding of local culture.
  • Ability to handle multiple tasks simultaneously and competing priorities effectively under pressure and short timelines.
  • Great interpersonal skills.
  • Excellent attendance record.
  • Possess the ability to work in a team environment as well as independently.
  • Sense of ownership and pride in your performance and its impact on the team.
  • Experience in data analysis and reports (not mandatory).
  • Have extensive exposure to customer service (not mandatory).
  • Set a healthy environment in the team and a positive mindset in the individual.
  • Ability to work in a fast-paced, constantly evolving environment.
  • Proven track record of exceptional performance and high productivity.
  • Quick learning and understanding of complex processes.
  • Listing Review (Verify and review information as per policy and guidelines).
  • Analyze the data, reviews, moderate and fix relevant data, resolve user reports and queries.
  • Basic Listing Review.
  • Listing verification. Identify spam trends and escalate to relevant teams.
  • Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
  • Gather information via outbound calls to businesses.
  • Work collaboratively with the Team Leads.

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