Global Client Support Specialist

2 days ago


Kampong Baharu Balakong, Selangor, Malaysia SB Group Full time
Job Overview:
We are seeking a highly skilled Global Client Support Specialist to join our team at SB Group. As a key member of our customer service department, you will be responsible for building strong relationships with international clients and providing exceptional support to ensure their satisfaction with our products and services.

Responsibilities:
  1. Act as a primary point of contact for international customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  2. Work closely with internal teams to ensure efficient order processing, shipment, and delivery.
  3. Prepare and maintain accurate records of customer interactions, including correspondence, orders, and shipments.
  4. Develop and implement strategies to improve customer satisfaction and loyalty.
  5. Collaborate with the sales team to identify new business opportunities and build strong relationships with existing clients.
  6. Stay up-to-date with industry trends, regulations, and best practices to ensure compliance and continuous improvement.
  7. Utilize excellent communication and interpersonal skills to build trust and rapport with customers, colleagues, and stakeholders.


Qualifications:
  1. Diploma/Degree in Business Administration, International Trade, or related field.
  2. Minimum 1–2 years of experience in customer-facing roles, preferably in an international environment.
  3. Strong understanding of export procedures, incoterms, and shipping terms.
  4. Excellent communication and problem-solving skills in English (spoken and written). Additional languages are a plus.
  5. Able to work effectively in a fast-paced, dynamic environment with multiple priorities and deadlines.


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