Cloud Infrastructure Specialist

6 hours ago


Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full time
Job Title: Infrastructure and Cloud Engineer

Job Type: Full-time

Job Description:

The Infrastructure and Cloud Engineer is a critical role within TIME's group, responsible for ensuring the uptime and reliability of all Hyva data centers and subsidiaries. This position involves proactive and reactive monitoring and control activities on all Hyva Global IT systems.

Main Responsibilities:

  • Manage Microsoft 365 technical applications, ensuring seamless functionality and user experience.
  • Oversee the technical management of Microsoft Azure resources, optimizing performance and scalability.
  • Monitor and control Hyva critical systems and domains, identifying potential issues before they impact operations.
  • Collaborate with global data centers, network services, and software systems to resolve issues and restore service availability.
  • Develop and implement system modifications to reduce user problems and improve overall system efficiency.
  • Participate in process improvements and identify opportunities for growth and development.
  • Stay up-to-date with the latest technical and product knowledge to resolve complex problems.
  • Install, configure, maintain, and troubleshoot a wide range of server hardware and software at Hyva.
  • Perform server upgrades and maintenance to ensure optimal system performance.
  • Respond to third-line incidents and problem tickets, providing expert technical support.
  • Communicate with IT vendors and access online technical support to obtain required assistance.
  • Provide network support, including installing network applications, granting access to users, and managing shared resources.
  • Collaborate with vendors to obtain specifications, pricing, and warranty information for hardware and software purchases.
  • Assist in negotiating licenses and coordinating volume purchase arrangements for standard Hyva software packages.


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