Current jobs related to Customer Solutions Expert - Kuala Lumpur, Kuala Lumpur - SiteMinder

  • Technical Solutions Expert

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia NodeFlair Full time

    We are seeking a skilled Technical Solutions Expert to join our team at NodeFlair in Malaysia.This role involves delivering configurable solutions for customers and partners, requiring expertise in product configuration and customization.Key Responsibilities:Deliver and configure solutions based on customer requirements.Provide technical leadership and...

  • Strategic Loan and Deposit Solutions Expert

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Glints Full time

    We are seeking a highly skilled Strategic Loan and Deposit Solutions Expert to join our team at Glints. As a trusted advisor, you will lead strategic consulting initiatives and provide expert guidance to our clients in the loan/deposit domain.Key Responsibilities:Strategic Advisory: Serve as a trusted advisor to clients, understanding their business needs...

  • Strategic Banking Solutions Expert

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Glints Full time

    Job Title: Strategic Banking Solutions ExpertWe at Glints are seeking a seasoned Strategic Banking Solutions Expert to join our team. This role is responsible for understanding client requirements and proposing tailored solutions with a focus on core banking systems.Key Responsibilities:Understand client requirements and propose suitable core banking...

  • Strategic Loan and Deposit Solutions Expert

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Glints Full time

    We are seeking a Strategic Loan and Deposit Solutions Expert to join our team at Glints. As a trusted advisor, you will lead strategic consulting initiatives and provide expert guidance to our clients in the loan and deposit domain.Key Responsibilities:Act as a strategic advisor to clients, understanding their business needs and providing expert...

  • Senior Technical Solutions Expert

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia NodeFlair Full time

    We are seeking a Senior Technical Solutions Expert to join our team at NodeFlair in Malaysia. As a key member of our Professional Services team, you will be responsible for delivering configurable solutions to our customers and partners.The ideal candidate will have strong technical leadership skills and subject matter expertise in product configuration and...

  • Strategic Loan and Deposit Solutions Expert

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Glints Full time

    We are seeking a Strategic Loan and Deposit Solutions Expert to join our team at Glints, specializing in loan and deposit solutions. As a trusted advisor, you will lead strategic consulting initiatives and serve as a strategic advisor to clients in the loan/deposit domain.Key Responsibilities:Design and develop customized loan and deposit...

  • Role: Professional Services Consultant

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia NodeFlair Full time

    We are seeking a Professional Services Consultant to join NodeFlair’s Malaysia team, working with a Tech company to deliver configurable solutions for customers and partners.The Professional Services Consultant will serve as a subject matter expert in product configuration and customization, delivering and configuring solutions based on customer...

  • Senior Business Solutions Expert

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Glints Full time

    Principal Business ConsultantWe are seeking a seasoned Principal Business Consultant to collaborate with our client's dynamic team in Kuala Lumpur, Malaysia. This role requires a deep understanding of client requirements and the ability to propose tailored solutions for core banking systems.Key Responsibilities:Develop and implement effective core banking...

  • Senior Business Solutions Expert

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Glints Full time

    Principal Business ConsultantWe are seeking a seasoned Principal Business Consultant to collaborate with our client's dynamic team in Kuala Lumpur, Malaysia. This role is responsible for understanding client requirements and proposing tailored solutions with a focus on core banking systems.Key Responsibilities:Understand client requirements and propose...

  • Customer Service Ambassador

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Job Expert Sdn Bhd Full time

    We are seeking a dedicated Customer Service Ambassador to join our dynamic team at Agensi Pekerjaan Job Expert Sdn Bhd. The successful candidate will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring a seamless customer experience in Arabic, Korean, or Indonesian languages.

  • SAP ABAP Expert

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ITHR 360 Consulting FZE Full time

    **Unlock Your Potential as a SAP ABAP Expert****About the Role:**We're seeking a seasoned SAP ABAP expert to join our team at ITHR 360 Consulting FZE. As a key member of our team, you'll be responsible for delivering high-quality SAP solutions and driving innovation in the field of SAP ABAP development.**Key Responsibilities:** Develop and maintain SAP...

  • Customer Service Representative

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Job Expert Sdn Bhd Full time

    Job Summary:We are seeking a dedicated Customer Support Specialist who is fluent in Arabic, Korean, or Indonesian to join our dynamic team at Agensi Pekerjaan Job Expert Sdn Bhd. The successful candidate will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring a seamless customer experience.Key...

  • Banking Customer Service Representative

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Job Expert Sdn Bhd Full time

    Key Responsibilities:As a key member of our team at Agensi Pekerjaan Job Expert Sdn Bhd, you will be responsible for providing exceptional client support and ensuring high levels of customer satisfaction.Client Support: Handle inbound calls and emails from business clients regarding products, services, and account-related inquiries.Issue Resolution:...

  • Expert Consultant

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia NodeFlair Full time

    We are seeking a Professional Services Consultant to join our Malaysia team at NodeFlair, a Tech company undergoing continued growth.The successful candidate will deliver configurable solutions for customers and partners, acting as a subject matter expert in product configuration and customization.Key Responsibilities:Deliver and configure solutions based on...

  • Senior Manager

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Novo Recruitment Solutions Pte Ltd Full time

    Job Title: Senior Manager - Maritime HSEQ ExpertJob Summary:We are seeking a highly experienced Senior Manager - Maritime HSEQ Expert to join our team at Novo Recruitment Solutions Pte Ltd. The successful candidate will be responsible for leading the advancement of our company's HSEQ (ship management) systems, ensuring compliance with all relevant...

  • Pressure Relief Solutions Specialist

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ZOOK Full time

    Technical Support and Integration ExpertZOOK is seeking a highly skilled Technical Support and Integration Expert to join our team. As a key member of our technical support team, you will play a pivotal role in providing expert technical support to customers regarding the application of our products, including installation, operation, troubleshooting, and...

  • Cybersecurity Solutions Specialist

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Glints Full time

    We are seeking an experienced Cybersecurity Solutions Specialist to join our team at Glints. The role involves building strong client relationships, preparing proposals, and ensuring smooth communication between clients and internal teams This involves collaboration with sales teams to create customer-specific cybersecurity roadmaps and business plans.Key...

  • Cybersecurity Solutions Specialist

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Glints Full time

    Presales EngineerWe are seeking an experienced Presales Engineer to join our team at Glints. The role involves building strong relationships with clients, preparing proposals, and ensuring smooth communication between clients and internal teams. This is a remote role based in Malaysia.Key Responsibilities:Lead pre-sales demos, showcasing cybersecurity...

  • SAP MM/EWM Expert

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ITHR 360 Consulting FZE Full time

    **Unlock Your Potential as a SAP MM/EWM Expert****About the Role:**We are seeking a seasoned SAP MM/EWM Expert to join our dynamic team at ITHR 360 Consulting FZE. As a key member of our team, you will be responsible for delivering top-notch SAP solutions and driving innovation in the field of SAP MM/EWM.**Key Responsibilities:**Minimum 10 years of...

  • SAP PP/QM Expert

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ITHR 360 Consulting FZE Full time

    **SAP PP/QM Expert Wanted**ITHR 360 Consulting FZE is seeking a seasoned SAP PP/QM expert to join our team in Kuala Lumpur, Malaysia. As a key member of our team, you will be responsible for delivering top-notch SAP solutions to our clients.**Key Responsibilities:**Minimum 10 years of experience in SAP PP/QM roleProven track record with at least 2 S/4 HANA...

Customer Solutions Expert

2 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia SiteMinder Full time
About the Role

As a Customer Solutions Consultant at SiteMinder, you will play a critical role in providing technical assistance and advice to our customers and partners across the region. Your knowledge and insights will be key to maintaining the SiteMinder brand and providing opportunities for our customers to better integrate our products and services.

Key Responsibilities
  1. Technical Support: Provide technical support to all SiteMinder labelled products and services to internal and external customers, with a primary focus across the Mandarin language speaking APAC region.
  2. Customer Relationships: Develop strong customer relationships by providing exceptional technical support and consultation, across our phone, chat and other contact channels.
  3. Issue Resolution: Identify customer support and configuration requirements, set customer expectations and resolve their issues, delivering against customer demands and internal KPIs.
  4. Timely Resolution: Ensure all cases are resolved in a timely manner in accordance with company SLAs and personal KPIs.
  5. Technical Expertise: Act as a technical expert, identifying issues and communicating issues and requirements internally.
  6. Escalation Point: Act as an escalation point for frontline teammates, guiding and empowering them to find solutions, or stepping in to resolve customer issues personally.
Requirements
  1. Customer Service: High level of customer service and IT technical skills.
  2. Language Skills: Fluent Mandarin and English communication skills, both written and verbal.
  3. Analytical Skills: Strong Analytical skills - You'll be able to quickly analyse problems, determine the root cause and reach a resolution.
  4. Technical Skills: An ability to operate across multiple technical platforms and systems in a fast paced, KPI driven environment.
  5. Troubleshooting: An ability to diagnose and troubleshoot web browser and connectivity issues.
  6. Customer Interaction: Great capacity for both internal and external customer interaction as well as conflict resolution.
  7. Stakeholder Management: Stakeholder management and working across internal teams to find solutions.
  8. Desirable Skills: Previous experience working in a high volume contact centre providing technical customer support, Previous experience working in the hospitality industry in a technical or guest facing capacity, Previous experience dealing with database query languages or tools (e.g. SQL, Python), Fluent spoken and written Mandarin.
What We Offer
  • Equity Packages: Equity packages for you to be a part of the SiteMinder journey.
  • Remote Working: Fully remote working from home.
  • Mental Health Initiatives: Mental health and well-being initiatives.
  • Generous Leave Policy: Generous parental (including secondary) leave policy.
  • Paid Leave: Paid birthday, study and volunteering leave every year.
  • Social Clubs: Sponsored social clubs, team events, and celebrations.
  • Employee Resource Groups: Employee Resource Groups (ERG) to help you connect and get involved.
  • Personal Growth: Investment in your personal growth offering training for your advancement.