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Retail Boutique Leader

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Fendi Italia Srl Full time
About This Role

Fendi Italia Srl seeks an experienced Luxury Retail Manager to manage our retail boutique, overseeing daily operations, customer service, and sales. The ideal candidate will have a proven track record in luxury retail management, excellent leadership skills, and a passion for delivering exceptional customer experiences.

Main Responsibilities:
  • Leadership and Team Management:
    • Lead and motivate a high-performing team to deliver exceptional customer service and drive sales growth.
    • Develop and implement strategies to improve team performance, enhance customer satisfaction, and increase sales revenue.
    • Collaborate with cross-functional teams to achieve business objectives and ensure seamless execution of retail initiatives.
  • Customer Service and Sales:
    • Deliver exceptional customer service, ensuring customers receive personalized attention, advice, and after-sales support.
    • Drive sales growth by identifying opportunities to upsell and cross-sell products, promoting loyalty programs, and fostering strong relationships with customers.
  • Visual Merchandising and Store Presentation:
    • Maintain the highest standards of visual merchandising, window displays, and store presentation to create an engaging shopping environment.
    • Work closely with the Visual Merchandising team to plan and execute seasonal themes, promotions, and events.
  • Operations and Administration:
    • Oversee daily store operations, ensuring smooth execution of sales, customer service, and inventory management processes.
    • Manage store budgets, expenses, and resources to optimize profitability and efficiency.