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Banking Operations Specialist

3 weeks ago

Butterworth, Penang, Malaysia Hong Leong Bank Full time

Banking Operations Specialist: We are seeking an experienced Banking Operations Specialist to join our team at Hong Leong Bank. In this role, you will engage with walk-in customers for transaction processing and provide need-based discussions on cross-selling opportunities.

The successful candidate will be responsible for being the first point of contact to recommend our bank's products and services to customers, ensuring high levels of customer satisfaction and seamless transactions.

Main Responsibilities

  • Carry out branch RCSA through sample checking and effective rectification as applicable;

  • Accept and process transactions (deposits, withdrawals, Remittances, ANSB, and any other products launched by the bank) in a timely and accurate manner;

  • Over-ride transactions as per bank-defined transaction limits;

  • Responsible for overall branch cash holding and end-of-day cash balancing (applicable for Chief Cashier);

  • Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation;

  • Observe and comply with the bank's Code of Conduct & Ethics;

Required Skills and Qualifications

  • Malaysian citizen;

  • Fresh graduates or candidates with relevant work experience are welcome to apply;