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Customer Success Lead

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia JustMarkets Full time
About the Team

We are a dynamic and innovative team of dedicated professionals from 10 different countries. We are committed to creating a convenient and transparent trading environment where everyone can reach their full investment potential.

As a rapidly growing team, we are always on the lookout for like-minded individuals who resonate with our culture and values. The successful candidate will be a key member of our Business Development Department, responsible for managing our Customer Relationship Management (CRM) system and ensuring the efficient assignment and unassignment of leads, clients, and partners to relevant employees.

Main Responsibilities
  1. Team Leadership: Lead the Business Development Department in achieving its objectives and goals.
  2. CRM System Management: Manage the CRM system, ensuring accurate assignment and unassignment of leads, clients, and partners to relevant team members.
  3. Process Development: Develop and implement CRM processes and procedures that align with company objectives and industry best practices.