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Customer Experience Leader

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time
About Us

At HSBC, our purpose is opening up a world of opportunity and ensuring careers are inclusive and accessible. We serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families.

Our Wealth and Personal Banking (WPB) strategy focuses on providing strategic advice, frameworks, and guidance to markets to ensure all customer journeys, products, and services are sustainable, inclusive, and built with customers at the heart.

The role of Primary Banker Partner is critical to executing this strategy and requires an ambitious individual who can define, manage, and achieve divisional business targets.

The ideal candidate will have excellent communication skills and the ability to work closely with Universal Leaders to embed new processes and digital journeys.

The main responsibilities of this role include:

  • Defining, managing, and achieving divisional business targets
  • Embedding new processes and digital journeys within the region
  • Providing continuous education to Business Banking Specialists to perform at the highest level