Manufacturing Process Specialist

1 week ago


Butterworth, Penang, Malaysia Sunpaq Printing and Packaging Full time
Company Overview

Sunpaq Printing and Packaging is a leading provider of innovative printing and packaging solutions. Our commitment to excellence drives us to deliver high-quality products and exceptional customer service.

Job Responsibilities:
  1. Fabricate customer samples according to specifications and deadlines.
  2. Handle internal sales calls, customer inquiries via emails and phone calls, providing accurate information and resolving issues efficiently.
  3. Process all orders with accuracy and timeliness, maintaining a high level of customer satisfaction.
  4. Manage inventory levels, update stock details, conduct stock counts, and generate reports to ensure efficient supply chain operations.
  5. Address customer complaints and provide excellent customer-related services, exceeding expectations.
  6. Offer administrative support to the Sales Team, contributing to the success of pre-sales and post-sales activities.
  7. Take ownership of customer issues, following problems through to resolution, and maintaining open communication channels.
  8. Keep accurate records and document customer service actions and discussions, utilizing this data to improve processes.
  9. Analyze statistics and compile accurate reports to inform business decisions and drive growth.
  10. Manage allocated projects through a structured gated process, ensuring seamless transitions from concept/quotation to production handover.
  11. Plan, coordinate, implement, and finalize project coordination, meeting program timing objectives.
  12. Provide technical guidance and flow down project requirements to Suppliers, including tool and fixture manufacturing designs, machining requirements, drawings, CAD models, and Contract/Condition of Supply requirements.
  13. Support production line tooling and equipment to enhance manufacturing processes.
  14. Lead team meetings to facilitate effective communication between organizations and functions, driving collaboration and achieving program objectives.
  15. Conduct process validation for new/existing manufacturing processes, adhering to customer requirements, including FMEA activities.
  16. Develop control documents/work instructions and offer technical support to production departments as needed.
  17. Generate and issue buyoff and quality reports for new project items and existing projects.


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