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The McDonald's Business Manager plays a pivotal role in fostering favourable business relationships with designated accounts. This position has a specific focus on the McDonald's accounts supplied by Tyson Foods Malaysia, covering countries such as Malaysia, Singapore, Brunei, GCC countries, and others in the region.
This individual is expected to work closely with customers' designated team members from key departments like Supply Chain, Quality Assurance, and Menu Management to create long-term value-adding relationships. Effective communication, issue resolution, and escalation are essential skills for success in this role.
The McDonald's Business Manager represents the company's products and services to assigned customers, ensuring their needs and expectations are constantly met. This position is responsible for growing volume and market share.
To excel in this role, one must possess versatility, analytical ability, and strong interpersonal skills. The incumbent will have extensive interaction with internal and external stakeholders, requiring effective facilitation and strategic influencing skills.
Duties & Responsibilities:
- Establishes productive professional relationships with key customer personnel.
- Maintains strong customer relationships through regular close contact account management.
- Cascades customer information to internal stakeholders.
- Coordinates company personnel involvement to meet account performance objectives and customer expectations.
- Meets assigned targets for profitable sales volume and strategic objectives.